Business Process Analysis

Advanced tools for profitable business

The optimal use of processes and resources leads to increased income, and the first step and the most effective way on that path is the optimization of business processes.

BPA (Business Process Analysis) supports revenue growth, business development, client satisfaction, and preparation for digital transformation through the continuous improvement of business processes and the automation of business flow on an advanced technological platform.

The path of progress

  • Improving overall work efficiency – resources are optimally used and waste is eliminated
  • Increasing process agility – flexible business and IT processes ensure timely reactions to changing market conditions, business models, and customer requirements
  • Increasing process efficiency – improved performance of the analysis process to eliminate redundant and duplicate steps
  • The first step toward digital transformation
  • Reduction of time for digitization – shortened period of designing a new process for implementation in the IT system

The best candidates

  • A large scope of tasks
  • A large number of people and sectors in the process
  • Impact on other processes and systems
  • A need for revision

Selected industries

  • Financial sector – banks and insurance companies
  • Oil companies
  • Public administrations
  • Logistics

Technologies and methodologies

We implement the project through the following stages:

  • Document the existing processes and their dependencies, data, and IT applications in the company
  • Design “process to be” and align it with the corporate strategy
  • Analyze the process optimization proposal to reduce process complexity and costs

We provide comprehensive services and consulting expertise through methodological, analytical, and technical-technological approaches, using state-of-the-art tools:

  • ARIS Platform Tools & Management
  • Business Process Management
  • Business Process Analysis
  • Process Optimization
  • Enterprise Architecture
  • Process intelligence & Performance Management
  • Process mining
  • Governance, Risk & Compliance
  • Lean and Six Sigma

Process Intelligence (PI)

Discover, analyze and track – the way to process improvement

If key indicators of business performance suggest that your processes are not operating with maximum efficiency, the first question is where to start improving. Without clearly understanding each business process – not only at the level of design or implementation, but also at the level of detailed execution – you will not have a real insight into the basic causes of inefficiency. Find the bottlenecks and close the gaps by tracking the process performance.


By using process-oriented technologies and procedure models, the Process Intelligence solution enables the defining of process goals and simultaneous measuring, monitoring, analysis, and optimization of “as executed” business processes in real-time. The technological solution for process intelligence is based on ARIS solutions – ARIS Process Performance Manager (ARIS PPM) and Aris MashZone.

Such technological solutions enable the following functionalities:

  • Internal and external data analysisfor the purposes of improving data sharing (strategic dashboarding)
  • Automatic identification of business processesfor the purposes of achieving a higher level of transparency (process discovery)
  • Historical data analysisfor the purposes of recognizing and removing flaws (process analytics)
  • Process benchmarking for the purposes of analyzing and recognizingthe best internal practice
  • Business Activity Monitoringfor the purposes of quickly recognizing and solving problems
  • Organizational analysisfor the purposes of discovering actual team structures (Networking)
  • Complex analysis of process activities(Complex Event Processing)
    Discover the end-to-end processes from ERP, CRM, and other systems, automatically
  • Track and analyze the performance and structure of business processes
  • Identify the best business practices and actual optimization measures
  • Optimize team and cooperation structures 
  • Simply analyze the variations in standard processes
  • Model as-is processes providing an insight into the actual visualization of processes


The concept of Process Intelligence brings about a brand new, almost revolutionary combination of corporate and process control at the strategic, tactical, and operative level. If the KPIs (time, cost, amount, risk, etc.) deviate from expected values, the causes can be analyzed within business processes. In this way, corrective action can be taken instantly, in real-time, before the critical indicators start affecting the company’s business.

Governance, Risk and Compliance (GRC)

Functioning systems. Agile processes. Smarter decisions.

GRC helps companies meet internal and external legal and regulatory requirements, while simultaneously managing business risks. The available process-guided solutions combine Business Process Analysis (BPA) with workflow models that are suitable and sufficient for revision and internal and/or external audits, thus transforming Risk & Compliance Management into a strategic management tool.


  • Control and acceptable levels of risk
  • Identification and reduction of risks
  • Increasing business agility and efficiency
  • Identification of non-conformities
  • Faster adaptation to new regulations and rules
  • Analysis of legislation and regulations
  • Integration of all regulatory requirements into one approach and internal control system (ICS)
  • Improving monitoring and reporting
  • Consistency of data and reports


Audit Management

Audit management helps internal auditors with managing documentation, scheduling auditing tasks, managing time, and reporting. In order to ensure consistent information, the content related to GRC (e.g. policies, evidence of conducted tests and controls, incident reports, previous audit findings etc.) is completely managed within the available technological GRC solution.

Policy Management

Policy management offers a completely integrated workflow for Policy management and GRC management. Connecting established policies with rules, risks, and processes enables the establishment of a “corporate culture of compliance” which reduces risks. Kept in the central repository, existing policies can be mapped into a business context with clearly defined responsibilities, processes they relate to, or other related “objects” (organizational parts, documents, etc.).

Effective Compliance & Risk Management

Compliance management helps professionals trained in this area by providing them with documentation, defined workflow models, reports and visualization of control aims, controls and accompanying risks, surveys and (self)evaluation, testing, and defect repairs, thus establishing a system for regularly assessing efficiency and reporting the status and findings to responsible bodies.

Risk Management

Risk management is an already established practice in the financial and energy sectors, and it is quickly spreading to other business sectors and industries. Risk management deals with the recognition of risks that jeopardize the realization of company goals – by achieving set financial or “performance” goals, but also by avoiding “incidents” that may lead to direct losses or legal irregularities.

Quickly adjusting to new rules

Quickly adjusting to new rules entails keeping up with changes in existing regulations, but also being able to adapt to new regulatory requirements. In order to make sure that a company operates in compliance with regulatory requirements, it is necessary to recognize the impact of these requirements and connect them with appropriate business processes and procedures, and also to the company’s “behavior”.

Reallocation or reuse of business processes

The reallocation or reuse of business processes, compliance requirements and accompanying reports by using a single technological platform will ensure quick adjustment to new rules.