Skip to main content

Location: Novi Sad

M&I Systems Co. Group is the global leader in digital transformation, consulting, and IT development, with more than 250 employees in five countries daily working to improve our portfolio, new ideas, and goals. Experience and presence in the IT market in the past three decades have been reflected in a diverse portfolio, projects with companies that are market leaders in their field, and partnership cooperation with the world’s most famous IT companies. All of this provides our employees with a permanent opportunity for learning, following trends from the business world, participating in various stages of business cooperation, and thus an opportunity for career development. Professionalism, proactivity, and cooperation are values that guide us in our daily business and communication with employees and clients.

What will you do?

  • Providing solutions to client inquiries via email, phone, and help desk software
  • Close cooperation with technical teams with timely reporting (follow-ups, updates)
  • Increasing the level of customer satisfaction and loyalty by providing an outstanding customer support experience
  • Night shifts (2:00 a.m. – 10:00 a.m.)

What can you expect?

  • Opportunity to work on interesting and challenging projects in the financial and IT industry
  • A team where professionalism, proactivity, and cooperation are the fundamental values
  • Opportunity to become part of an experienced team with many successful projects behind
  • Various benefits and conveniences (Fit Pass, yoga in the office, happy hour)
  • Clear career plan

You are an ideal candidate if

  • You like a dynamic environment where you would work on many interesting but challenging tasks.
  • You enjoy discovering as much as solving problems.
  • You speak English (B2 level) and have excellent communication skills: active listening, empathy, conflict resolution, problem-solving, and professionalism.
  • You have excellent knowledge of MS Office – especially Excel.
  • You have organizational and time management skills.
  • You can do multiple tasks based on priorities within the given time limit as a team or independently.

It is a plus if you have

  • Experience in financial or trading platforms.
  • Experience in customer support.
  • Economic or financial education.